This course explores how effective communication can be a type of verbal communication intervention. It can be used for people who may be at risk for aggressive or emotional behaviors.

By using a calm language, along with other communication techniques, to diffuse, re-direct, or de-escalate a conflict situation. It is important for the helper to have good communication skills and a strong sense of self-awareness to manage any personal provocation, emotionally challenges and professional deprecation that often accompany such emotionally charged encounters.

 Learning Objectives

1) Discuss and define the concept of verbal de-escalation.
2) Learn strategies to reduce the risk of situations becoming dangerous.
3) Apply verbal de-escalation techniques and resolution strategies by using effective communication skills.

 Certifications and cost

Attendees will earn 3 hours of Continuing Education. Certificates are sent by email within 30 days after the training concludes. Please choose the type you require during registration. If no CE type is selected, attendees will be sent a NAADAC certificate.

NAADAC - Addictions Counseling certificate, which is typically accepted by most licensing and certification bodies. 
NASW AZ - Approved by National Association of Social Works, Arizona Chapter for licensed Social Workers. 
APA - The Training Institute-Southwest Behavioral Health is approved by the American Psychological Association to sponsor continuing education for psychologists.
NBCC - The Training Institute-Southwest Behavioral Health has been approved by the National Board of Certified Counselors as an Approved Continuing Education Provider, ACEP No. 6368.

You can find additional information here

Registration fee is $59.

Please email with questions.

Register today

Location and safety precautions

Please note that this training occurs online, via the ZOOM Meetings Platform Login links are sent via email the Monday before the training. Please log in through the link provided at least 5-10 minutes in advance of the event start time so you can get situated, and troubleshoot if needed. 


Date and Location

Wednesday, May 25, 2022
2:00pm - 5:00pm

Online via Zoom Meetings

Trainer Information

Denise Beagley

Denise Beagley, MsC is a professional development consultant and educator based out of Phoenix, Arizona, USA. She has over twenty years of experience working under the umbrella of behavioral health and public safety. Prior to working in Arizona, she completed her master’s degree in Counseling Psychology at Trinity College Dublin, Ireland. While at Trinity College, her research focused on the Garda Síochána (police force in Ireland) and working under stress.

She is the Associate Director of Crisis & Justice Systems at Banner Health University Plan (BHUP) Complete Care, a Faculty Associate at Arizona State University’s School of Social Work, and serves as a Crisis Intervention Specialist for the City of Chandler, Arizona.